These answers cover common mooncat shopping and service questions.
What can I shop for here?
The catalog includes nail colors, specialty finishes, sets, application tools, and related extras. Each product page supplies the available choices and details.
How long does delivery usually take?
Processing after successful payment authorization normally takes 1–2 business days. Estimated carrier transit after dispatch is 4–6 business days; weekends and applicable holidays are excluded.
Are returns allowed for both product problems and a change of mind?
Yes. Defective and non-defective new merchandise can be submitted for a mailed return within 30 calendar days after delivery. A non-defective item must remain new, unused, and in its original condition. Review the Refund Policy before sending it.
Can I request an exchange?
Yes, subject to approval and stock availability. Product problems should be documented with photos or video.
Who pays for an eligible return?
A free prepaid return label is included in the parcel. Contact us first for approval, then use that label with the confirmed mailing instructions. There is no restocking fee.
When is an approved refund started?
We initiate it to the original payment method within 10 calendar days after approval; financial institutions may take additional time to show the credit.
How do payment and tracking work?
Choose from the payment methods presented by the active checkout. Carrier tracking is shared when it becomes available.
What privacy choices are explained?
The Privacy Policy describes cookies, personal information, and available requests.
Where can I get help?
Use Contact Us for orders, tracking, payments, returns, or privacy questions.